Nothing can currently be purchased through indrevo.com. There is no checkout on this site and no payment details are ever entered here. This policy is published now so the terms are visible before anything goes on sale, not after.
Your rights come first
If you are in Australia, our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights. In particular:
- For a major failure — the app is substantially unfit for its purpose, significantly different from its description, or has a problem that would have stopped you buying it had you known — you may choose a refund or a replacement, and you may claim compensation for any other reasonably foreseeable loss.
- For a minor problem, we may choose to repair the fault within a reasonable time instead of refunding. If we do not, you may then seek a refund.
These rights apply in addition to anything below, not instead of it.
Where you bought it decides who refunds you
| Bought through | Who handles the refund | How |
|---|---|---|
| Apple App Store | Apple | Apple is the merchant of record and processes all refunds under its own policy. Request through Report a Problem in your Apple account. We cannot issue a refund for an Apple purchase, though we will help you with the claim. |
| Google Play | Google is the merchant of record and processes refunds under its own policy, which includes a short self-service window after purchase. We cannot refund a Play purchase directly, but we will support your request. | |
| Indrevo Direct — sold by us, not through a store | Us | Email hello@indrevo.com. This policy applies in full. |
Direct purchases — our policy
Change of mind
For software bought directly from us, we offer a 14-day refund from the date of purchase, whether or not anything is wrong with it, provided the purchase was for personal use and you have not breached the app's terms. We are not obliged by law to refund a simple change of mind; we do it because arguing about it is worse for everyone.
Something is wrong with it
Tell us what happened and we will either fix it or refund it. If the fault is a major failure, the choice between a refund and a replacement is yours. There is no time limit beyond what is reasonable for the kind of product and what you paid.
Hardware
Where an app ships with a physical item, the item may be returned within 14 days in resaleable condition. We pay return postage where the item is faulty; you pay it where you have changed your mind. Refunds are issued once the item is received back.
Subscriptions
- You may cancel a subscription at any time. Cancelling stops the next renewal; it does not retroactively refund the period already paid for.
- You keep access until the end of the period you have paid for.
- Store-billed subscriptions are cancelled in your Apple or Google account, not by us — we have no ability to cancel them on your behalf.
- If a renewal charges after you cancelled, or you were charged for a service that was not delivered, tell us and we will refund it.
- We give notice before any price increase takes effect on an existing subscription.
What is not refundable
- Virtual currency and in-app items that have already been spent or consumed. Unspent balances are refundable within the change-of-mind window.
- Purchases where the app's terms have been breached, for example through fraud, cheating or abuse of a referral or bonus scheme.
- Requests made well outside the periods above with no fault to report — though ask anyway, because we would rather hear from you than not.
How to ask
Email hello@indrevo.com with what you bought, roughly when, and what went wrong. You do not need an order number if you do not have one. A person reads it and replies within one business day. Approved refunds are returned to the original payment method, usually within five business days, depending on your bank.
If we cannot agree
Tell us why and we will look at it again. If you are still unhappy, you can contact the consumer protection agency in your State or Territory, or the ACCC at accc.gov.au. Nothing here prevents you from exercising any right you have at law.
Chargebacks
Please talk to us before raising a chargeback with your bank. A chargeback costs us a fee and takes months to resolve, and in almost every case we would simply have refunded you. We reserve the right to suspend access to an account while a chargeback is being decided.